Shipping policy

Shipping Policy

Processing time

Orders are processed and dispatched within 7 business days of payment being received. During busy periods, dispatch may take slightly longer — we'll let you know if there's a delay.

Australian shipping

We ship Australia-wide via [carrier]. Estimated delivery times:

• Standard shipping: 7-10 business days
• Express shipping: 5-7 business days (where available)

Shipping costs are calculated at checkout based on the weight and size of your order.

International shipping

We ship to most international destinations. International delivery times and costs vary by destination and are calculated at checkout.

Please note: international orders may be subject to customs duties, import taxes, or fees charged by your country's customs authority on arrival. These charges are the responsibility of the customer and are not included in your order total unless stated otherwise at checkout. We recommend checking your local customs rules before ordering.

Tracking

You'll receive a tracking number by email once your order ships. If you haven't received tracking within 7 business days of ordering, contact us at sales@vmxspares.com.

Delays and lost parcels

While we take care to dispatch orders promptly, we're not responsible for delays caused by the carrier or customs once an order has left our hands. If your parcel is significantly delayed or appears lost, contact us and we'll help track it down with the carrier.

Incorrect address

Please double-check your shipping address at checkout. We're not responsible for orders sent to an incorrect address supplied by the customer, though we'll do what we can to help redirect a parcel if it hasn't been delivered yet.